How to get my refund from Gate.io and Trade.io?
Dear friends, we are launching the procedure of returning KICK tokens to those of you who have suffered from the actions of Gate.io and Trade.io exchanges. We would like to tell you why this process takes some time and what you need to do to speed up the process of returning your tokens.
The thing is that these exchanges, both Gate.io and Trade.io, initially did not provide us with the necessary and full information about KICK traders. Based on the data that we had available, we would not be able to identify all of those who claimed a refund.
Recently, Gate.io has sent us additional information to help us identify the users. From Trade.io, we got just a list with asterisks in the email addresses. However, we also intend to pay KickTokens to KICK traders on this exchange, as we don’t want the token holders from our community to suffer anymore due to the inaction of Trade.io exchange.
We also remember well that recently we asked you to contact us via email. That was done in order to contact you quickly and keep you informed about everything related to the refund situation.
Initially, we planned that the refund of your tokens would be through the KYC procedure. However, we want to start returning the tokens as soon as possible, so we decided to simplify the process. You do not need to go through KYC verification (submit your documents, take selfies, etc.) Instead, we are kindly asking you to register in our KickRef referral program via a special link and provide your referral link as a confirmation of your identity.
For now, we still have incomplete data about Gate.io and Trade.io users, and we also do not have the addresses of your wallets for sending the tokens. Also, we must make sure that all the listed users are real, and therefore we are asking you to register in our referral program and fill in that form — http://kickex.com/gate-trade-refund.
After receiving your data, we will be able to start refunding the tokens. The refunds may take some time since we do it gradually. Therefore, we are kindly asking you to be patient. Our team will do everything possible to speed up the process.
Many of you are interested in the compensation for the period when you did not have access to your tokens. Besides, we also intend to pay the bonus tokens as part of the program for those holders who kept their Tokens in personal wallets during the SWAP. Based on the number of KickCoins available to each trader, bonus KickTokens will be given in accordance with the level of bonuses determined by the terms and conditions of this program. Please note that this program did not apply to exchange addresses. The payment of SWAP bonus is a part of the compensation for the long waiting for the refund.
Also, 50 million KickTokens, which were our monthly airdrop bonus, and which the Gate exchange took back for itself, will be distributed among Gate users, although these tokens were supposed to be paid to the owners of KickCoins. We intend to share 50 million KickTokens among all the previous owners of KickCoins on Gate.io in equal shares.
The Kick Ecosystem 24/7 team does everything and even a little bit more possible so that the users can feel safe and use our platform comfortably. We do worry and care a lot about our community!
Always yours,
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